Cancellation Policy and Terms of Service

By booking onto a training session, course or workshop (‘EVENT’) you confirm that you will be in attendance for the whole duration and agree to this cancellation policy and terms of service

If you are unable to attend the EVENT you are booked on to, you may substitute (by prior arrangement and after notifying us via email: info@meshtraining.co.uk) your place to someone else.

If you are unable to attend or do not attend and are not in a position to substitute your place for another person to any EVENT, you will be subject to the following cancellation fee:

  • 5 (five) working days before the session start date: 50% cancellation fee per EVENT booked.

  • 3 (three) working days before the session start date: 75% cancellation fee per EVENT booked.

  • 1 (one) working day or less before the session start date: 100% cancellation fee per EVENT booked.

Interest will be charged at 2% per month on all outstanding fees thereafter.

Cancellations made in more than 5 (five) working days before a session will be processed without penalty excluding any travel arrangements Mesh Training Ltd. have made.

Should you wish to rearrange your booking, you may request for your booking to be converted into credit, which may be used on any other EVENT of your choice of an equivalent value. The cancellation policy as above will still apply.

Cancellations and/or credit requests must be made via email to info@meshtraining.co.uk. Mesh Training Ltd. will confirm the request with a written acknowledgement within 24 hours of receipt.

This policy is offered in addition to your statutory legal rights which remain unaffected.

In order to ensure the best learning experience possible for our attendees, there will be a minimum number of delegates required for each EVENT to run effectively (these may vary depending on the EVENT booked). Therefore, when minimum course thresholds have not been met, Mesh Training Ltd. reserve the right to cancel the EVENT. Cancellations made in this circumstance by Mesh Training Ltd. will be communicated to delegates within 48 hours of the EVENT start date. Delegates may be offered a new course date and transferred to the next available EVENT. If the delegate is not able to attend on the alternative date(s) given, a full refund will be made available. Mesh Training Ltd. will aim to refund payees within 14 days of the EVENT cancellation.

Last date of review: 05/04/2024

Next date of review: 04/04/2025